Frequenty Asked Questions of the Elves

Santa will be in his Grotto in The Mall Maidstone every day from Saturday 16th November until Christmas Eve

Monday to Saturday:
10:00 am until 1:00 pm and 2:00 pm until 5:00 pm

Sunday: 
10:30 am until 1:00 pm and 2:00 pm until 4:00 pm

It is £6 per child to see Santa. Each will have a lovely chat with him and receive an age-appropriate gift

Restrictions are a lot less this year, but Covid-19 is still about, so please do not come and visit Santa if you or your child have a cough or are running a temperature, after all we don't want Santa out off action on Christmas Eve!

NO! There is no online bookings
Just turn up on the day you want to visit and pay on entry.
During busy times, there may be a short queue, but Santa will get around to see all the children who want to visit him.

Yes of course. Each child will receive an age-appropriate gift from Santa when they come to see him.

You are under no obligation to buy the photo taken during the visit.
Having it taken though is all part of the experience for the child, (and does make a lasting memory).

CLICK HERE  To see our photo prices.

Yes, Santa loves to see babies and he has a lovely selection of baby gifts for them.

We will of course take a lovely photo of your first visit to meet Santa.

We even have a dedicated overlay for baby's first Christmas!

Of course, Nans & Granddads are more than welcome, as long as no more than 6 people in the Grotto. And of course, only the children pay.

Please don't worry! Santa will do his best to engage your little one in a friendly chat. Of course, any tips on what he might chat to them about could be mentioned to the elf before you go in.

Please, please do NOT remind your child about a previous bad vist, but build up theid confidence about what thay are going to want this Xmas, or that Nanny will love the photo of them with Santa!

Photos start from £6 each and are printed straight away for you to take home with you.

A full price list and the different deals can be found if you CLICK HERE 

Sorry, all children must be accompanied by and adult over 18 when visiting the Grotto.

No. Not without your consent.
Because of GDPR, there is no online re-ordering of photos. You can of course buy anything you like from the Photo Elves at the time of your visit.

Adults accompanying their children to see Santa do not pay. However, adults visiting by themselves for fun pay the normal fee as quite a large proportion  the of  entrance fee is donated to local children's charities

We only allow up to 6 people in the Grotto  We will take any photos you request: children on their own; children with Mum & Dad; children with Nan, etc. Just let Santa's photo elf know.

It's up to you! Santa will not pick up a child, but if you place the child on Santa's lap, it will be considered as implied consent.

CLICK HERE to go to Santa's special Facebook site for up-to-date information

Or visit The Mall's Facebook site: CLICK HERE