Cancellation Policy

Due to limited appointment slots this year, we request that you do not cancel as this disappoints other children/families waiting to book.

However, we do realise sometimes it is unavoidable. The following cancellation charges apply:

If you or any of your party are showing symptoms of COVID-19 please call us on 07973705477 prior to your appointment. PLEASE DO NOT TURN UP TO YOUR APPOINTMENT!

48 hours notice Full refund
24 – 48 hours notice 50% refund
Less than 24 hours notice No refund
Failure to attend No refund

Should we not come out of the second lockdown; if the Lockdown is extended or if there is an additional local lockdown, which results in the Grotto remaining closed or is forced to close due to HM Government restrictions, then a full refund will be given minus a 20% admin fee.