FAQ

Santa arrives in his Grotto in The Mall Maidstone on 17th November and is there every day until Christmas Eve
It’s £5 to see Father Christmas. Each child will have a lovely chat with the big man and will receive a lovely gift.

The Grotto is open every day until Christmas Eve.

CLICK HEREfor our full opening times.
No. Just turn up and join the queue. The wait isn't usually too long but at peak times we suggest you bring something to occupy your child. But Santa will get around to see all the children waiting to see him.

You can CLICK HERE to go to our booking page

You cannot book the same day but you can book up to two weeks in advance.
Yes of course. Each child will receive and age-appropriate gift from Santa when they come to see him.
Yes. Santa loves to see babies and he has a lovely selection of baby gifts. His Photo Elf will also spend time to get a lovely photo of them with Santa and a family shot if you want.
No age limit Marge. You are welcome as you have been every year to come in and have a photo taken on Santa's knee. Just leave your duster outside!

Distraction is the best course of action!

Ask him what he is going to ask Santa to bring him this Christmas; what is he going to leave Santa and Rudolf to eat and drink; does he think Nanny would love a photo of him with Santa: I wonder if we will see Rudolf in the car park etc.

Please, please, please, do not comment about any terrible previous visits. The temptation to do so is immense, but you are effectively reminding your child that they are frightened by Santa!

And also, relax yourself. Because of the bond you have with your child, he will sense your mood and will be affected by your apprehension!

We are open earlier on the last few days before Christmas Eve.

The grotto will close (for another year) around 3:00pm on 24th December. This will give Santa plenty of time to get back to the North Pole as he has a very busy night ahead of him. CLICK HERE to see the opening times
Photos start from £6 each and are printed straight away for you to take home with you. We can make key rings, fridge magnets, baubles, snow globes and more. A full price list and the different deals can be found if you CLICK HERE.
Sorry, all children must be accompanied by and adult when visiting the Grotto.
That is entirely up to you. You are most welcome to place or lift your child on his knee.