Cancellation Policy

Due to limited appointment slots this year, we request that you do not cancel as this disappoints other children/families waiting to book.

However, we do realise sometimes it is unavoidable. The following cancellation charges apply:

48 hours notice Full refund
24 – 48 hours notice 50% refund
Less than 24 hours notice No refund
Failure to attend No refund

The only way to cancel your appointment is on-line. CLICK HERE to cancel

Should the Grotto close due to HM Government restrictions, then a full refund will be given.