Due to limited appointment slots this year, we request that you do not cancel as this disappoints other children/families waiting to book.
However, we do realise sometimes it is unavoidable. The following cancellation charges apply:
|48 hours notice||Full refund|
|24 – 48 hours notice||50% refund|
|Less than 24 hours notice||No refund|
|Failure to attend||No refund|
The only way to cancel your appointment is on-line. CLICK HERE to cancel
Should the Grotto close due to HM Government restrictions, then a full refund will be given.